Refund policy

Refund Policy

We are dedicated to providing high-quality products and hope you love them as much as we do. However, if you have concerns about your order, please reach out to us.

• Change of Mind Returns
  Changed your mind? You can return items within 14 days of delivery, as long as they are unopened and in their original condition and packaging. Please contact us first at admin@theauburn.com.au with your order number and the items you would like to return. We will email you a prepaid return label, so the return postage is on us. Once your return arrives and we have checked that it is unopened and in its original condition, we will refund the price of the returned items to your original payment method.

• Damaged Goods
  If your order arrives damaged, please tell us within 14 days of delivery and send a photo so we can sort it out quickly. We will replace the affected item or refund its value, and we can provide a gift voucher instead if you prefer. Nothing in this policy limits your rights under the Australian Consumer Law: where there is a major problem with a product, you can choose a refund or a replacement, and that is not affected by the time frame above.

• Delayed Delivery
  We partner with a reputable courier service to ensure timely deliveries, but occasionally, unforeseen events such as airline strikes, severe weather or peak season demand may delay delivery. Requests for refunds due to delayed delivery are not policy, though consideration may be given on a case-by-case basis.